Appointments & Cancellations
A credit card is required to reserve an appointment.
If you are unable to attend your appointment, please contact us immediately at 718-487-3400 or via email at info@sandravelandia.com . Please inform us at least 24 hours before your scheduled appointment if you wish to cancel. Failure to cancel or reschedule within this time frame will incur a 50% service charge.
Please arrive to your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or cancellation of the appointment. At Sandra Velandia, we will do our best to ensure that your appointment runs on time; however, should we need to cancel or postpone your appointment on short notice, we will make every effort to contact you in advance.
If you arrive late to your appointment, you will still be charged for the entirety of the service.
Prior to your appointment, we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, or reduced treatment time.
Package of treatments
All treatments purchased as a package must be paid in full prior to the first treatment. All treatment packages must be used within 12 months of the date of purchase. Any treatments left unused after 24 months will be forfeited.
Treatment suitability
We will always assess whether a treatment is suitable for you, or if it will yield desired results, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, when applicable.
Liability
Esthetics by Sandra Velandia its not responsible for any left or stolen goods in our locations.
It is the client's responsibility to ensure that he or she provides Esthetics by Sandra Velandia with all relevant medical details prior to each treatment. Sandra Velandia will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Esthetics by Sandra Velandia regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Esthetics by Sandra Velandia liability for death or any personal injury resulting from Esthetics by Sandra Velandia negligence.
Your right to complain
Esthetics By Sandra Velandia strives to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue in relation to your treatment and service provided by the employees of Sandra Velandia, you are entitled to lodge a complaint, either verbally, by telephone or in writing. We will endeavor to fix any concern raised by a client.
Return policy
No refunds and no returns. Products that have been used or opened can not be accepted for return. Unopened products can be exchanged within 6-10 days of purchase.
Privacy Policy
Esthetics by Sandra Velandia ("us", "we", or "our") operates the
website (the "Service”). https://www.sandravelandia.com
This page informs you of our policies regarding the collection, use, and
disclosure of personal data when you use our service and the choices you have
associated with that data.
We use your data to provide and improve the service. By using the service, you
agree to the collection and use of information in accordance with this policy.
Unless otherwise defined in this Privacy Policy, terms used in this Privacy
Policy have the same meanings as in our Terms and Conditions, accessible from https://www.sandravelandia.com
Service
Service is the https://www.sandravelandia.com website operated by Esthetics by Sandra Velandia
Personal Data
Personal Data means data about a living individual who can be identified
from those data (or from those and other information either in our
possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of
the service or from the service infrastructure itself (for example, the
duration of a page visit).
Cookies
Cookies are small pieces of data stored on your device (computer or mobile
device).
Data Controller
Data Controller means the natural or legal person who (either alone or
jointly or in common with other persons) determines the purposes for which
and the manner in which any personal information are, or are to be,
processed.
For the purpose of this Privacy Policy, we are a Data Controller of your
Personal Data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who
processes the data on behalf of the Data Controller.
We may use the services of various service providers in order to process
your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the
subject of Personal Data.
INFORMATION COLLECTION AND USE
We collect several different types of information for various purposes to
provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally
identifiable information that can be used to contact or identify you
("Personal Data"). Personally identifiable information may include, but is not
limited to:
* Email address
* First name and last name
* Phone number
* Address, State, Province, ZIP/Postal code, City
* Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or
promotional materials and other information that may be of interest to you.
You may opt out of receiving any, or all, of these communications from us by
following the unsubscribe link or instructions provided in any email we send
or by contacting us.
Usage Data
We may also collect information how the Service is accessed and used ("Usage
Data"). This Usage Data may include information such as your computer's
Internet Protocol address (e.g., IP address), browser type, browser version,
the pages of our Service that you visit, the time and date of your visit, the
time spent on those pages, unique device identifiers and other diagnostic
data.
Location Data
We may use and store information about your location if you give us permission
to do so (“Location Data”). We use this data to provide features of our
Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any
time, through your device settings.
Tracking; Cookies Data
We use cookies and similar tracking technologies to track the activity on our
Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous
unique identifier. Cookies are sent to your browser from a website and stored
on your device. Tracking technologies also used are beacons, tags, and scripts
to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a
cookie is being sent. However, if you do not accept cookies, you may not be
able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences
and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data
Esthetics by Sandra Velandia uses the collected data for various purposes:
* To provide and maintain our Service
* To notify you about changes to our Service
* To allow you to participate in interactive features of our Service when
you choose to do so
* To provide customer support
* To gather analysis or valuable information so that we can improve our
Service
* To monitor the usage of our Service
* To detect, prevent and address technical issues
* To provide you with news, special offers and general information about
other goods, services and events which we offer that are similar to those
that you have already purchased or enquired about unless you have opted
not to receive such information
Legal Basis for Processing Personal Data Under General Data Protection
Regulation (GDPR)
If you are from the European Economic Area (EEA), Esthetics By Sandra Velandia legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Esthetics by Sandra Velandia may process your Personal Data because:
* We need to perform a contract with you
* You have given us permission to do so
* The processing is in our legitimate interests and it's not overridden by
your rights
* For payment processing purposes
* To comply with the law
RETENTION OF DATA
Esthetics by Sandra Velandia will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Esthetics by Sandra Velandia will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
TRANSFER OF DATA
Your information, including Personal Data, may be transferred to — and
maintained on — computers located outside of your state, province, country or
other governmental jurisdiction where the data protection laws may differ than
those from your jurisdiction.
If you are located outside United States and choose to provide information to
us, please note that we transfer the data, including Personal Data, to United
States and process it there.
Your consent to this Privacy Policy followed by your submission of such
information represents your agreement to that transfer.
Esthetics by Sandra Velandia will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer
of your Personal Data will take place to an organization or a country unless
there are adequate controls in place including the security of your data and
other personal information.
DISCLOSURE OF DATA
Legal Requirements
Esthetics by Sandra Velandia may disclose your Personal Data in the good faith belief that such action is necessary to:
* To comply with a legal obligation
* To protect and defend the rights or property of Esthetics by Sandra Velandia
* To prevent or investigate possible wrong doing in connection with the
Service
* To protect the personal safety of users of the Service or the public
* To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of
transmission over the Internet, or method of electronic storage is 100%
secure. While we strive to use commercially acceptable means to protect your
Personal Data, we cannot guarantee its absolute security.
"Do Not Track" Signals
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can
set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings
page of your web browser.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain
data protection rights. Esthetics by Sandra Velandia aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data, we hold about you and if you
want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
* The right to access, update or to delete the information we have on you.
Whenever made possible, you can access, update or request deletion of your
Personal Data directly within your account settings section. If you are
unable to perform these actions yourself, please contact us to assist you.
* The right of rectification. You have the right to have your information
rectified if that information is inaccurate or incomplete.
* The right to object. You have the right to object to our processing of
your Personal Data.
* The right of restriction. You have the right to request that we restrict
the processing of your personal information.
* The right to data portability. You have the right to be provided with a
copy of the information we have on you in a structured, machine-readable
and commonly used format.
* The right to withdraw consent. You also have the right to withdraw your
consent at any time where Esthetics by Sandra Velandia relied on your consent to process
your personal information.
Please note that we may ask you to verify your identity before responding to
such requests.
You have the right to complain to a Data Protection Authority about our
collection and use of your Personal Data. For more information, please contact
your local data protection authority in the European Economic Area (EEA).
SERVICE PROVIDERS
We may employ third party companies and individuals to facilitate our Service
("Service Providers"), to provide the Service on our behalf, to perform
Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these
tasks on our behalf and are obligated not to disclose or use it for any other
purpose.
ANALYTICS
We may use third-party Service Providers to monitor and analyze the use of our
Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks
and reports website traffic. Google uses the data collected to track and
monitor the use of our Service. This data is shared with other Google
services. Google may use the collected data to contextualize and
personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to
Google Analytics by installing the Google Analytics opt-out browser add-
on. The add-on prevents the Google Analytics JavaScript (ga.js,
analytics.js, and dc.js) from sharing information with Google Analytics
about visits activity.
For more information on the privacy practices of Google, please visit the
Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
BEHAVIORAL REMARKETING
Esthetics by Sandra Velandia uses re-marketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies
to inform, optimize and serve ads based on your past visits to our Service.
Google AdWords
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize
the Google Display Network ads by visiting the Google Ads Settings page:
http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser
Add-on (https://tools.google.com/dlpage/gaoptout) for your web
browser. Google Analytics Opt-out Browser Add-on provides visitors with
the ability to prevent their data from being collected and used by Google
Analytics.
For more information on the privacy practices of Google, please visit the
Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
FACEBOOK
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by
visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads follow these instructions
from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral
Advertising established by the Digital Advertising Alliance. You can also
opt-out from Facebook and other participating companies through the
Digital Advertising Alliance in the USA, the Digital Advertising Alliance of
Canada in Canada or the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit
Facebook's Data Policy: https://www.facebook.com/privacy/explanation
PAYMENTS
We may provide paid products and/or services within the Service. In that case,
we use third-party services for payment processing (e.g., payment processors).
We will not store or collect your payment card details. That information is
provided directly to our third-party payment processors whose use of your
personal information is governed by their Privacy Policy. These payment
processors adhere to the standards set by PCI-DSS as managed by the PCI
Security Standards Council, which is a joint effort of brands like Visa,
Mastercard, American Express and Discover. PCI-DSS requirements help ensure
the secure handling of payment information.
The payment processors we work with are:
Apple Store In-App Payments
Their Privacy Policy can be viewed at https://www.apple.com/legal/privacy
/en-ww/
Shop Pay
Their Privacy Policy can be viewed at https://shop.app/privacy
Google Pay
https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=en-GB
LINKS TO OTHER SITES
Our Service may contain links to other sites that are not operated by us. If
you click on a third-party link, you will be directed to that third party's
site. We strongly advise you to review the Privacy Policy of every site you
visit.
We have no control over and assume no responsibility for the content, privacy
policies or practices of any third-party sites or services.
CHILDREN'S PRIVACY
Is Information Collected from Children?
We do not sell or ship any items ordered through this Web Site directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use this Web Site only with the involvement of a parent or guardian and should not submit any personal information to us.
CHANGES TO THIS POLICY
We may update our Privacy Policy from time to time. We will notify you of any
changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior
to the change becoming effective and update the "effective date" at the top of
this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this
page.
CONTACT US
If you have any questions about this Privacy Policy, please contact us:
By email: info@sandravelandia.com